Return and Refund Policy
At Massage Chair Guru, your satisfaction is our priority! We are confident in the quality of our products, which is why we offer a 30-day return policy on most items in our store.
30-Day Return Policy
For eligible products, if you are not completely satisfied, you can return your purchase within 30 days for a full refund. We’ll even cover the cost of the return by providing you with a free return shipping label.
Exceptions to the Return Policy
Products from the I-Comfort and Westinghouse brands do not qualify for the 30-day return policy. However, these brands offer free replacement parts to address any defects or issues with their products.
Eligibility for Returns
To be eligible for a return:
- The product must be in its original condition and packaging.
- Proof of purchase is required.
How to Initiate a Return
- Contact us at [support@massagechairguru.com/+1 438686-498, +1 2122028504] within 30 days of receiving your product.
- Our team will provide you with a free return shipping label and guide you through the process.
Refund Process
Once we receive the returned item and confirm its condition:
- A full refund will be issued to your original payment method.
- Refunds are processed within 7–10 business days.
If you have any questions about our return policy or need assistance, please reach out to our customer support team at [support@massagechairguru.com].
Cancellations & Refunds: At [massagechairguru.com] we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge .
If you have questions, please send an email to [support@massagechairguru.com] or call us at [+1 2122028504, +1 4386869498]
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at [+1 2122028504, +1 4386869498], the chat in the bottom right, or email [ support@massagechairguru.com] any time.